Duplicate transaction Caltex

<p>On Sunday 2016-07-24 at approximately 13h35, I went to Caltex fulling station ,Florentia Alberton, to refuel my vehicle all went well and the service was good from the attendant, after filling my vehicle, as always filling at the garage, the attendant clean my windows and came to my driver side window with the card machine, i thanked the person and he proceeded with the transaction, after a minute he approached me and notified me that the transaction declined, no problem as he said he will attempt to use another flexy machine, this time the transaction was successful and i was off....</p> <p> </p> <p>Only to receive 2 messages , 10 min later, from my bank notifying me that both transactions went through.... </p> <p> </p> <p>I went back to Caltex on Monday 2016-07-25 to ask the manager to help me to sort the problem as the attendant did not give met the declined slip from the flexi machine, I asked the manager Maruis to check on the flexi line printouts as to the "unsuccessful transaction, declined transactions" and also the batch number of my transactions... of what he asked a female that is working with this.... he then told me that he can not see this, and can also not pick this up from his printouts.... he can oly see the declined printouts of persons with insufficient funds.... strange???? As this will surely also show on the system..... never have they asked me to go through the printouts with them as i would also like to see.... i have called my bank personal banker and she have checked and confirmed that the mentioned transactions was indeed through and both transactions was successful..... i told Maruis that he must please contact the bank as they want to confirm this .... </p> <p>I asked a few times to see the flexi line printouts "the declined transactions".... and it seemed they did not want me to see this??</p> <p>My partner that is working with me in the meantime bought us clold drinks and some chips and would also purchase airtime of R29 and R12 and the cashier then informed him that he will be paying 5% extra on both airtimes if he swiped his debit card..... this is a first for me... as no Caltex have told me this before and I purchase most of my airtime and perishables from caltex/freshstop..... are all of the Caltex shops taking 5% extra on airtime purchased when playing with a debit card .... if thats the case i will rather purchase somewhere else!!</p> <p> </p> <p>I don't want their money i only want my money that was a duplicate transaction..... is this so difficult to give back.... i support this garage all the time for the past 8 years.... this is the first problem that i have at this Caltex and the female treated me like im in the wrong.... please all that i wanted is to sort a problem not a confrontation if the staff dont want to be at work let them stay at home....</p>