1 reviews | Active since Nov 2014
Disgusting Service
I went to put in petrol tonight at the Caltex in Kuilsriver, filled up and swiped my card. The transaction went through according to my account and sms that I received. I was then asked to swipe again due to network errors. I refused, as I have heard of numerous ****s regarding this. The petrol attendant then called the Supervisor how asked me to do the same thing. I asked to speak to a Manager, as I was not going to swipe again. The Manager came over all casually dressed, not in branding clothing, with a nonchalant attitude. Didn't really greet or ask what the situation. I then just jumped straight into the situation and that I was not going to swipe again. He the proceeded to explain to the Supervisor what to do while I was talking to him. I told him that he was extremely rude by doing that and not allowing the customer to explain. His response was thank you and I have heard this from previous customers. He then walked away! This is NOT how you treat your customers!!!! I think that it is extremely disgusting that someone like that is running a very busy garage. The supervisor then explained that they have a standard form for this situation. I am extremely ANGRY & DISGUSTED!!!!!!
Thank you for bringing this to our attention. We have forwarded your complaint to the retailer whom will be in contact with you.
Kind Regards
Chevron Client Service Centre
Thank you for bringing this to our attention. We have forwarded your complaint to the retailer whom will be in contact with you.
Kind Regards
Chevron Client Service Centre
