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ntombizodwa S

1 reviews | Active since Sept 2014

16 Jan 2023, 07:31

Disgusted !!!

I am so disgusted by the attitude of Caltex employees at the Caltex garage mitchellsplain next to the home affairs, I went to fill petrol them once done drove to mechanic ,few minutes came back to withdraw. my 9year with down syndrome needed to pee the petrol attended first ignored me then the other one went to manager .he was loud and rude telling him NO .I was shocked, they started arguing the other attend bagged him showing him daughter he didn't even want to come out looked on the window perhaps looked at my daughter and judged us ( I am heart broken by this) .. what horrible people you have employed. I am a manager myself and a member of many NGO's around Capetown and would never treat Customer or people like this. No one I know will ever fill at that station NEVER! That I will make sure.

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Replies (1)
Caltex South Africa
Caltex South Africa's reply16 Jan 2023, 11:15
Official
Good Day 

I sincerely apologise for the poor service experience you had. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.