Contaminated Fuel damaged my Car as per McCarthy Toyota Edenvale

Item: Caltex South Africa
Rating: 1
Author: prinn M

Good day

Filled Fuel at Prima Motors Caltex in Sebenza on 31-08-2021

According to McCarthy Toyota Edenvale Service Team under S***** M***** this fuel is contaminated which lead to the damage on the vehicle and required them to drain it and flush engine which I now have to pay for

I collected a sample from them and hope that Caltex will support with testing to rectify the problem to avoid other people experiencing similar issues

Helpful (0)

Replies (3)

Caltex South Africa's replyOfficial

03 Sept 2021, 10:25

Good Day
We in receipt of your complaint, and apologize for the inconvenience caused.
We will be in touch with you shortly.
Regards
Caltex SA (pty) Ltd.

Caltex South Africa's reply03 Sept 2021, 10:25

Official

Good Day
We in receipt of your complaint, and apologize for the inconvenience caused.
We will be in touch with you shortly.
Regards
Caltex SA (pty) Ltd.

prinn M's updateReviewer Update

13 Sept 2021, 10:06

Thanks Caltex SA
Please note that no one has contacted me as yet and Toyota Edenvale want me to pay for repair and claim back from Caltex since the petrol was contaminated. I have the sample for testing available for collection
Appreciate your support with testing please

prinn M's update13 Sept 2021, 10:06

Reviewer Update

Caltex South Africa's replyOfficial

13 Sept 2021, 11:14

Good Day
I'm in receipt of your follow-up, i have escalated it to the Territory Manger.

Regards
Caltex SA (Pty) Ltd.

Caltex South Africa's reply13 Sept 2021, 11:14

Official

Good Day
I'm in receipt of your follow-up, i have escalated it to the Territory Manger.

Regards
Caltex SA (Pty) Ltd.