Complaint not attended to

I posted a complaint on Hellopeter on 17 Jan. Caltex immediately responded - hopeful! Telling me they were going to approach the vendor. I said he wasn't interested when I approached him. I then received the note from Rhoda Salie below to my own email. When I still didn't hear anything I wrote to Rhoda and asked that this be escalated. I have not heard a further thing about it. It's not enough just to come on to Hello Peter and make pleasing noises if you then don't actually resolve the complaint. My complaint still stands. The retailer has cheated me and is clearly unwilling to do anything further. I want this complaint to be escalated at Caltex.

Morning Ursula

We in receipt of your Hello Peter complaint and once again apologize for the service received. As per you 2nd comment on Hello Peter, I have to log a case and escalate to the Retailer to investigate and resolve amicably.

Caltex Retailer – as per the mail below, please investigate and revert soonest.

Regards

Rhoda Salie ●●

SA,CSC Professional

Chevron SA (Pty) Ltd.

Tel : ***

The original complaint: I went to Caltex Brickfield Road not long after my car petrol light went on, so the car was not super empty. I wasn’t really paying attention when they filled my tank although I was a bit surprised they steered me to a pump on the opposite side from my tank. I was shocked to find it cost me R100 more than usual – R733 when I usually pay just over R600 for a full tank. I asked them if petrol had gone up and the guy seemed to hardly understand me. I asked again and he muttered it’s always going up. When I got home and looked at my receipt it said it was for 52.5 litres. My car, a Polo Playa, only takes 45 litres. My husband went back and the forecourt manager, Siya, claimed it was probably due to filling up the air lock. I do not think this would take an extra 7 litres, and my car was not actually that empty. Plus every time I take petrol they fill it up as full as they can and it never comes to this amount. So I went back the next day when the manager was there, Vishen (sp?). He was completely unhelpful. He just kept saying his pumps were calibrated and he could prove this. This was not the point, I am not disputing that the pump dispensed 52.5 litres, but it clearly could not have all gone into my car. He claimed the pumps automatically go back to zero after dispensing so I could not have been charged for someone else’s petrol and said he trusted his staff. It seems obvious to me that some of my petrol went to someone else as my car does not even hold that amount of petrol! Had he agreed to refund me the additional amount out of goodwill I would probably have just forgotten about it but now I am being left feeling done over.