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PHUMUDZO M

1 reviews | Active since Sept 2014

30 Dec 2022, 20:00

CALTEX SA POOR SERVICE

on the 5th of December 2022

i went to CALTEX in 9 Christiaan de Wet Rd, Randpark Ridge, Johannesburg, 2156 i asked the petrol attendance to pour Diesel in my JEEP wrangler. he then poured Petrol in my vehicle. they then asked me to not drive my car and they will take me home and will drain the petrol off the vehicle.

They took me home and 3 hours later they then called me to say that my car was ready

I then took my vehicle and i went and collected it, i drove the vehicle showing an engine light hoping that it will go away after some time.

i drove to Krugersdorp for work and then stopped to collect something. after collecting the documents i then went back to the car and i started the vehicle and it refused to start . i called the then manager Lorinda of caltex regarding my issues, but i told her that i will be calling my insurance to come and pick up my vehicle and she said its fine and i should just update her regarding the vehicle.

its been 3 weeks now and my car still hasnt been fixed and i havent received any update from CALTEX

0
Replies (2)
Caltex South Africa
Caltex South Africa's reply03 Jan 2023, 11:36
Official
Good Day 
We've acknowledged receipt and will address with immediate effect. 

Regards
Caltex SA (Pty) Ltd.

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PHUMUDZO M's update08 Mar 2023, 11:13
Reviewer Update
Its really dissapointing to think that 4 months later i'm still fighting with Caltex just to fix my vehicle and i even had to be forced to go legal route for this matter to be settled this. you damaged my car but you are not even willing to cover half the cost on repairs, that for me is a sign of disrespect which goes to show how you treat your customers or even your employees for that matter

Caltex has a culture of employing lies as i keep getting promises and nothing gets done

Please take note i've taken the matter to court and i've issued your Regional Manager Mr Muthu with the court order for it . Please take note of the court date which is taking place on the 17th of April 2023 and Randburg Magistrate court and please be advised that i will be suing also for any inconveniences you have caused me with this whole mess

You are by far the worst petrol station i've ever encountered in SA, even Puma is way better than you guys