DK
Dave K

1 reviews | Active since Jul 2017

15 Jun 2020, 11:31

Caltex Montclair ignores Covid directives

I visited the Montclair Caltex service station shop. There was nobody at the door vetting customers, no hand sanitizing or any obvious sign of adherence to the mandatory Covid directives. On entering the shop I observed customers with no masks and some with masks below their noses. Most of the personnel had their masks below their noses. I asked for the masks to be worn properly and encountered disdain and snide comments. I was threatened with violence "we will sort you out" by customers. The person running the till had his mask below his nose directly in front of customers and when I approached him to put his mask on properly he was rude to me and then refused to serve me. Some other staff told him to "give me a chance" and serve me as though I was the one in the wrong. I became completely exasperated by the complete lack of willingness by the staff to correct their behavior and the fact that they were siding with customers that were not wearing their masks.

A company that feels so little for their Customers safety does not deserve my business. Caltex has lost me as a customer together with my friends foever!

0
Replies (2)
Caltex South Africa
Caltex South Africa's reply15 Jun 2020, 15:20
Official
Good Day
We in receipt of your complaint, and apologize for the service rendered.
We will be in touch with you.
Regards
Caltex SA (Pty) Ltd.

DK
Dave K's update19 Jun 2020, 09:59
Reviewer Update
Zero feedback from Caltex on final remedial action taken. My sentiments are unchanged and expected more than a diluted reaction to put out fires! I will certainly be moving my trade elsewhere. I haven't even had the courtesy of a phone call. Goodbye Caltex after many years of supporting them!