Caltex Liebenberg Lost yet another regular

On Friday morning I went to Caltex Garage in Liebenberg Road. Their machine reported a technical error. Although my phone reflected the amount that went off the attendant insisted he make a second transaction promising that the first would reverse. Being understanding and in a hurry I allowed him to deduct again. On Monday morning I went to the garage to find out what the issue was with the reversal. I was told by a very rude attendant I have to go sort thus out with my bank. I've just wasted my morning and now I have to sort out an issue caused by their machines that are not properly maintained. When the manager finally arrived he had the same I do not care attitude about his regular customers. You know what you just lost one of your regulars - don't know what they taught you about customer service but hey I guess you don't need us to make your millions. It is now end of day and no reversal. Says a lot does it not?