LS
Lindo S

1 reviews | Active since Feb 2018

02 Feb 2018, 03:07

Caltex Kiosk employee refused to sell items to customers

I have encountered a very poor experience of customer service at the Caltex garage in Armitage Rd, Town Hill, Pietermaritzburg, KwaZulu Natal. I was refused to purchase by an employee at the kiosk due to voiding issues where I was given the wrong product of goods and was not allowed to rectify purchase. I was denied to purchase due to the incompetence of the staff and the color of my skin. I deeply feel disappointed by the level of customer service and how an employee of such a franchise can be able to treat the customers in this way.

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Replies (1)
Caltex South Africa
Caltex South Africa's reply05 Feb 2018, 16:25
Official

Afternoon
We in receipt of your complaint and apologize for the service received. We will liaise with the Retailer for corrective measures.
Regards