PD
Preshen D

1 reviews | Active since Dec 2021

17 Mar 2022, 13:40

Caltex garage on 90 Fragrance St, Westcliff, Chatsworth

I went to the caltex garage in Chatsworth opposite the Chatsworth center in Chatsworth unit . I went to fill fuel as it was a Sunday. It was load shedding and the lights just came back on and before filling fuel for an amount of R325.71 i asked the fuel attended is your card machine working . That point she said yes I said okay top my tank for me . So she filled it up and came to me to tap my card my mother was in the vehicle with as well I tapped my card and then her machine went off however my bank account the amount went off and I showed her the sms and told her the money is gone . She called her manager and he asked for me to pay again i wasn't going to pay again as that will be paying double on the fuel . He was consistently forcing the issues . I said I can't because on my side it shown gone off. So I told him if the money comes back in my account I will come back on Monday and pay yourl . The money is gone off my account till now so I didn't make payment So he took my number down and today being Thursday he calls me and treated me badly over the phone and said he is going to open a case for the amount owing to the garage and said I need to show a bank statement to him which by the popi act I can't give my details to him and him being a manager should have known that. He said he is going to open a case . So it gets better the person that filled my fuel calls me and says yes I have to open a case against you and I will see you when I see you and said your mother there so I will see both of yourl when I see yourl. I am so shocked at the service I got from them as I always fill at caltex this was the worse experience of my life and really scary as treats have been made to me and my mother . I thought filling fuel is an easy thing not a gangster act ... really I have no words

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Replies (1)
Caltex South Africa
Caltex South Africa's reply18 Mar 2022, 16:34
Official
Good Day 

We've acknowledged receipt, and will address with immediate effect. 

Regards
Caltex SA (Pty) Ltd.