Caltex Constantia Complaint

I am really unhappy about the service I got at Caltex Constantia.

I made a payment for my dstv on the 23th October 2020 but Caltex Constantia teller did process the payment. On the 9th November after numerous calls with dstv I went back to Caltex and they knowledged the mistake and made the payment again. I was assisted by the supervisor T. Gambo.

The Supervisor assured me that my matter was resolved I just needed to talk to the manager with regards to settling the arrears I have with dstv.

My Dstv got connected immediately after that however on Saturday it stopped again due to the same reason, payment not received.

I'm really unhappy because nothing is done by Caltex and I haven't been able to watch my dstv because of Caltex Constantia . The manager Gavin hang up the phone on me today just because I'm angry. I haven't been able to watch my dstv for almost a month now. Who would not be angry.

Caltex service will result in me canceling my package with dstv and opting for Netflix.

Hope my matter is resolved as soon as possible.