MR
Merriam R

1 reviews | Active since Apr 2015

03 May 2023, 22:35

Caltex Cleveland - Disgusting service

I went to fill my car after work at Caltex Cleveland, Cleveland road, today. This is my usual petrol station because of Ucount rewards. I told petrol attendant to put in 93 for R1000. While busy preparing to pay, I saw the manager, Solly who also saw me & came to say hello. I then looked at petrol machine to check on total liters filled. I knew that it must be 43l since petrol increased. I asked the manager why is it 42lt instead, then he said it's 95. Yooo I couldn't believe it as I told this guy so nice for 93. My car doesn't take 95 inland, at all. It misbehaves like crazy. I did that mistake 1st time after I bought it & they had to drain it out. Now, since the manager, Solly was there, I explained to him that this needs to be drained & that they're going to be responsible because it's their fault. Luckily "the owner" was in & they called him. That was a nightmare 😭 We argued with that man for an hour telling me that he's going to fire petrol attendant, Frans. He said he's the one who made a mistake not his garage...he was shouting telling me that petrol is the same, & that I'm a stupid woman. I told him that since he's insulting me, I'm going to police station to report this & that I won't pay for the **** that's going to damage my car, & that he must know that I won't drive that car until the fuel is drained. He then went inside & came back saying he called Caltex company & they said to hell with me, I told him the same & left to Police station to report the whole situation. While I was at police station writing my statement, Frans came in saying that he came to help me with a statement. Few mins later, Solly came in also. I was now surprised & told myself not to talk to either of them anymore. Few mins after Solly, that owner came in also& when he saw me, he couldn't believe his eyes & he started shouting that I stole petrol & why Frans is sitting next to me... I just thank the policemen because they dealt with him quickly as he was shouting also at Frans that he told him to come open a case against me. It was very bad. So, I spent the whole hour arguing at Caltex without any solution from 16h30 to 17h 27. I only left Police station at 18h50. Now my nightmare, I don't have a car until I gets drained & who's going to pay for all that? I'm really disappointed & hurt by this. Frans admitted his fault but his boss insulted me & him instead. I hate all Caltex stations from today, not because of the mistake done by attendant but because of that "owner" (He refused to give me his name) 😭😭😭

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Replies (1)
Caltex South Africa
Caltex South Africa's reply11 May 2023, 14:47
Official
Good Day

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Caltex SouthAfrica