Best five star Customer service at Caltex Strand

On Tuesday morning 02 April 2019, I stopped at the Caltex fuel station in Strand Main road, to put some diesel into my vehicles tank. Upon arrival, the friendly petrol attendant acknowledged me and asked how he can assist. I requested R500 diesel, and he inquired about the oil and water levels, with a smile I may add. In turn I responded with a smile, that its fine. After he added the fuel, I made payment. Whilst waiting, I asked about another attendant, Isaac. He advised that he will be ding the night shift. I thanked him and left the station. On my way to a client, my vehicle starting indicating that I should stop. Not knowing what was going on, i stopped and called my husband explaining the situation. I then made my way home with the vehicle and took the other vehicle to get to my client in time. Whilst the mechanic tried to figure out the situation from that day on. Replacing an injector and trying to resolve the issue, but with no luck. He tried everything he possible could and gave up. My husband then came to me the Friday evening, wanting to know if I have put fuel in the vehicle, prior to the problem, and if I was sure diesel was put in. I went to get the slip and surely ULP was selected. I called on the same Caltex station the Saturday morning, and my first communication was with Siya, the Supervisor on call. He approached me with respect and asked how he can be of assistance. I explained the situation and he took me through to the office and offered me a chair. He called Elansa, the office Manager, and I then once again explained the situation to her. She advised what the process of resolving the situation will be. She made a copy of the slip, and did her investigation. Asking me a few questions that will assist her in the process. Less than half an hour she called and advised that a tow truck will be collecting the vehicle in order for the tank to be flushed. I was absolutely impressed with her attitude in which the situation was handled. Within hours she advised that the vehicle is ready for collection and that the diesel has been replaced. Their was constant communication and feedback with regards to the process. I commend you Elansa and your Team.