aA
adrianwendelperumal A

1 reviews | Active since Jul 2017

03 Jul 2017, 20:52

Bad service/*****

<p>On the 1st of july 2017 I filled R200 fuel in my company van that I was using, I paid for the fuel by card, the bowzer boy brings a speedpoint then swipes my card and says the machine is not working , so he brings another 1 which was a nedbank speedbank because I have a nedbank account , so he inserts my card and I put my pin, and I received the sms on my cellphone advising that 200 was deducted from my account , then this guy tells me it got declined , I said no thats not possible because I jus received the sms and I showed him the message, he then says no that speedpoint was also faulty and its a busy day today so thats why that happend and my money will get reversed, he then requested me to pay another R200 which I refused to pay, he then called another employee to explain to me, this guy is also saying the same thing thats its a busy day which I dont see how is that my problem, then they call the supervisor, he requested me to pay again which I refused because the money came out from my account , I told him take my number plate down, wen I receive the message that the money is reversed I will come back and the 200, and I drove off, I went back to the garage that same night to speak to the owner but he was not there , I then spoke to the manager , who wasnt helpfull at all, I showed him the message and he tells me no I cant trust the fone because its just a message, he even went on to say that if I print a bank statement I will see that my money wasnt taken out, so I said okay fine, il come tomorrow which was the 2nd of July to see the owner, then on the 2nd of july I recieve a call from my boss advising that the police went to his inlaws house and was looking for him , they then called him and told him to meet them at the caltex garage in moorton , they wanted to charge him but he paid the R200 for the fuel that I filled , so I went to the atm and printed a statement and I see that my money was deducted from my account so I went back to the garage only to see that the owner wasn't there again and I had to speak to same dumb manager who was still insisting that if I print a statement that 200 wouldn't show, so I showed him my statement and he was shut, he didnt know what to say, the only thing he said was ya but it declined on our system, I then asked him for the owners cell number to explain to him he tells me the owner doesnt have a cell , because the owner was under the impression that I filled fuel and drove off without paying because thats what the supervisor told him , today is the 3rd of july amd the money still never get reversed in my account , I nearly lose my job because of this stupid people and thier stupid system , they still owe me 200 that they made my boss pay</p>

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Replies (1)
Caltex South Africa
Caltex South Africa's reply04 Jul 2017, 10:02
Official

Good Day
Thank you for sharing your experience with us.

We will be in contact with you shortly.

Regards
Caltex SA (Pty) Ltd.