1 reviews | Active since Dec 2019
Bad service and possible attempted **** - Caltex petrol station Sea Point
10 Days ago I went to Caltex Sea Point to put in R1000 of petrol in my Prado - as I always do. I popped in to the cafe to get a Coke while the petrol was being put in. When I came out , Patrick the attendant handed me the petrol slip - it reflected 2 amounts - first was R725.20 - and below it R275.25. The explanation was "that the hose had jumped and so automatically switched off - and was then restarted to put in the balance still due." When I looked at my petrol gauge it seemed as though the needle was sitting lower than usual ( I always put in R1000 at a time) - but hard to tell as it sits somewhere in the middle (I have 2 x 90 lire tanks) I then took it up with the owner Burgert Kloppers - who first backed up his attendant's version of things - but then when I said that the attendant should have come inside the cafe and alerted me that he had to restart the pump - Burgert changed his tune and told me he would be firing the attendant. I told him that was extremely harsh - but he would not back down - saying that his attendants had a duty to deliver excellent service and that this one had not. I paid and drove away feeling awful. However something was niggling me - I realised that the amount showing on the tank was the FIRST amount on my slip - and not the second as it should have been. Furthermore I did the calc of range plus average consumption showing on my car display - and realised that indeed only the first amount had been put in. I turned around and went back to the station - where I found Burgert - who was "busy emailing me." He said that after I left , the attendant came and told him it was "an honest mistake" that he had not put in the second amount. Burgert offered to then put in the missing petrol - but I was too angry and asked for the R275.25 to be refunded to me. He had said he would email me the back office report after cashing up for the day - which he never did. I mailed him and asked him to do so - but he declined - saying that "the matter had been handled internally." When I asked for details thereof he would not give me any. I am disgusted at the whole episode - from a possible **** running there - to the bad PR from Burgert. I want to warn all motorists about this - and will definitely not support this petrol station again.
We in receipt of your complaint, and apologize for the inconvenience.
We will be in touch shortly.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, and apologize for the inconvenience.
We will be in touch shortly.
Regards
Caltex SA (Pty) Ltd.
