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1 reviews | Active since Dec 2019

14 Jul 2021, 12:50

Bad service and possible attempted **** - Caltex petrol station Sea Point

10 Days ago I went to Caltex Sea Point to put in R1000 of petrol in my Prado - as I always do. I popped in to the cafe to get a Coke while the petrol was being put in. When I came out , Patrick the attendant handed me the petrol slip - it reflected 2 amounts - first was R725.20 - and below it R275.25. The explanation was "that the hose had jumped and so automatically switched off - and was then restarted to put in the balance still due." When I looked at my petrol gauge it seemed as though the needle was sitting lower than usual ( I always put in R1000 at a time) - but hard to tell as it sits somewhere in the middle (I have 2 x 90 lire tanks) I then took it up with the owner Burgert Kloppers - who first backed up his attendant's version of things - but then when I said that the attendant should have come inside the cafe and alerted me that he had to restart the pump - Burgert changed his tune and told me he would be firing the attendant. I told him that was extremely harsh - but he would not back down - saying that his attendants had a duty to deliver excellent service and that this one had not. I paid and drove away feeling awful. However something was niggling me - I realised that the amount showing on the tank was the FIRST amount on my slip - and not the second as it should have been. Furthermore I did the calc of range plus average consumption showing on my car display - and realised that indeed only the first amount had been put in. I turned around and went back to the station - where I found Burgert - who was "busy emailing me." He said that after I left , the attendant came and told him it was "an honest mistake" that he had not put in the second amount. Burgert offered to then put in the missing petrol - but I was too angry and asked for the R275.25 to be refunded to me. He had said he would email me the back office report after cashing up for the day - which he never did. I mailed him and asked him to do so - but he declined - saying that "the matter had been handled internally." When I asked for details thereof he would not give me any. I am disgusted at the whole episode - from a possible **** running there - to the bad PR from Burgert. I want to warn all motorists about this - and will definitely not support this petrol station again.

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Replies (1)
Caltex South Africa
Caltex South Africa's reply15 Jul 2021, 13:53
Official
Good Day
 We in receipt of your complaint, and apologize for the inconvenience.
 We will be in touch shortly.
 Regards
 Caltex SA (Pty) Ltd.