Bad attitude / Equipment malfunction

My wife went to fill up her motor vehicle this morning. The pump attendant activated the auto stop function on the pump and proceeded to clean the windshield. While he was busy with the windscreen fuel started pouring onto the floor. The car was full but the pump kept on pumping fuel.<br> <br> My wife then asked to speak to the service station manager. He approached her and without greeting her asked what is wrong here?! She then explained the situation and he then asked ,rudely again, how much fuel she thinks was spilled. My wife could not say as she was not attending to the pump. And so the squabble went on.<br> <br> I understand that equipment sometimes malfunction , but it was not the client's fault. I also understand that all of us goes through rough days every now and then, but surely you can treat your paying customers better. A little respect goes a very-very long way.<br> <br> My wife payed the full amount and left. We have been filling both our vehicles at this specific service station for a long time now. We roughly spend R39000 on fuel per year. (Excluding holiday trips) After this incident we will have to find ourselves another service station.