tS
thokozani S

1 reviews | Active since Aug 2018

15 Jan 2023, 16:51

Bad attitude

Good day

I would to bring to your attention the bad attitude I was given at one of your service station located at SUNWARDPARK

Today I went there for my car wash while they were still busy with my car as usual I went in side the shop to buy a drink. I wanted to buy a cappuccino at the shop the lady (HLONI)asked for my number as usual I gave it to her she was writing it down but I saw she was writing a wrong number i than told her it’s 073 not 083 I said that 3 times it’s like she was not hearing me than she changed it but still wrote it wrong I said it 2 times again than she frowned I asked her why are you frowning because you are writing my number wrong she than shouted at me saying am the one shouting I said how am I shouting cos she’s frowning while am correcting her she continued shouting even said NXAAA to me I asked her why Is she saying NXAAAA TO ME . I asked the other lady (Tembhela)who was there with her to call the manager for me the same lady answered HES OUTSIDE I said am not talking to you she continued ya ya he’s outside

Am not happy at all the attitude was on another level I really ask you to intervene

Your response will be highly appreciated

Regards Thokozani Sithole ***

0
Replies (1)
Caltex South Africa
Caltex South Africa's reply16 Jan 2023, 09:24
Official
 
Good Day 

I sincerely apologise for the poor service experience you had. I would like to assure you that this is not typical of the kind of service that we render to our clients. We do not want to treat our clients in any way that might make them feel unimportant or to give the impression that we do not care about our clients.