TM
Tursha M

1 reviews | Active since Feb 2012

09 May 2022, 15:39

Appalling Service

What a horrible experience at Caltex Hamberg on 87 Albertina Sisulu Road, Hamberg Roodepoort. The petrol attendant swiped my card on the bank machine , the slips printed blank and he then fetches a new machine & prints on a second machine, only to discover later on he did not insert the roll properly, after taking this up with the Manager on duty Saturday 07 May 2022 it seemed as if I am trying to ******* the garage. I should him on my phone that the transaction went off twice but he refused to assist me, requested a bank statement which I could not get on a Saturday afternoon. The excuse was that the petrol attendant is new.

0
Replies (3)
Caltex South Africa
Caltex South Africa's reply10 May 2022, 15:06
Official
Good Day

We've acknowledged receipt, and will address with immediate effect.

Regards
Caltex SA (Pty) Ltd.

TM
Tursha M's update17 May 2022, 10:31
Reviewer Update
Good day

Thank you for attending to my query timeously. It was refreshing to receive feedback directly from head office & it certainly restored my trust in the business again.
Caltex South Africa
Caltex South Africa's reply18 May 2022, 16:29
Official
Good Day
 It is always good to receive such positive feedback, we value your contribution as a customer and we look forward to welcoming you back to our Caltex Service Station. 

Regards
Caltex SA (Pty) Ltd.