SR
Shaun R

1 reviews | Active since Mar 2015

05 Aug 2019, 10:32

58 Liters filled into a 50 liter tank, *****?

I went to Caltex Le Mans in Montclair on the 27/07/2019 at 20:35 to fill up my 2014 Renault Duster 1.5 DCI. I have filled up my car numerous times before but this time something out of the ordinary happened, the attendant filled 58 plus liters. I immediately asked the attendant what was happening and he said that its still taking and we checked for leaks. Then I Googled the car tank size which is 50 liters. I have queried this with the branch as the car was not empty and I do not feel this is possible or correct as I filled up twice thereafter just to be certain and this could not be repeated. I am dealing with Marvin from the garage and he insists that the pump is correctly calibrated and that is was checked and certified recently, however I don't trust in this as it not possible for 58 liters to go into a 50 liter tank. Furthermore a tank that had fuel, I suspect that there are problems with the pumps as the video footage shows the attendant did not do anything strange.

0
Replies (5)
Caltex South Africa
Caltex South Africa's reply05 Aug 2019, 14:14
Official
Good Day
We in receipt of your complaint, and apologize for the service rendered.
We will be in contact with your shortly.
Regards
Caltex SA (Pty) Ltd.

SR
Shaun R's update27 Aug 2019, 10:59
Reviewer Update
This matter has still not been resolved nor have I been contacted to follow up. This is extremely disappointing and leads me to believe I have actually been cheated and Caltex either does not care or is covering up their wrong doing. I would appreciate proper feedback with actual proof not just hearsay that it could be possible or just the machines have been checked and all is in order. This sort of service and care for customers truly makes me wonder not only about the particular branch but if such ******* is happening at other Caltex garages...
SR
Shaun R's update25 Sept 2019, 14:46
Reviewer Update
Good day, I have still not been contacted nor has this been resolved. Please could someone contact me regarding this as it's been a long time and it's ridiculous.
Caltex South Africa
Caltex South Africa's reply25 Sept 2019, 15:11
Official
Good Day
We in receipt of your complaint, Caltex will be in contact with you.
Regards

SR
Shaun R's update15 Oct 2019, 15:18
Reviewer Update
Good day,

Unfortunately, I have still not been contacted and this matter has just been ignored by Caltex and all relevant parties.

This is extremely poor service and I would like to understand if there is anyway to escalate this matter.