1 reviews | Active since Mar 2015
58 Liters filled into a 50 liter tank, *****?
I went to Caltex Le Mans in Montclair on the 27/07/2019 at 20:35 to fill up my 2014 Renault Duster 1.5 DCI. I have filled up my car numerous times before but this time something out of the ordinary happened, the attendant filled 58 plus liters. I immediately asked the attendant what was happening and he said that its still taking and we checked for leaks. Then I Googled the car tank size which is 50 liters. I have queried this with the branch as the car was not empty and I do not feel this is possible or correct as I filled up twice thereafter just to be certain and this could not be repeated. I am dealing with Marvin from the garage and he insists that the pump is correctly calibrated and that is was checked and certified recently, however I don't trust in this as it not possible for 58 liters to go into a 50 liter tank. Furthermore a tank that had fuel, I suspect that there are problems with the pumps as the video footage shows the attendant did not do anything strange.
We in receipt of your complaint, and apologize for the service rendered.
We will be in contact with your shortly.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, and apologize for the service rendered.
We will be in contact with your shortly.
Regards
Caltex SA (Pty) Ltd.
We in receipt of your complaint, Caltex will be in contact with you.
Regards
We in receipt of your complaint, Caltex will be in contact with you.
Regards
Unfortunately, I have still not been contacted and this matter has just been ignored by Caltex and all relevant parties.
This is extremely poor service and I would like to understand if there is anyway to escalate this matter.
Unfortunately, I have still not been contacted and this matter has just been ignored by Caltex and all relevant parties.
This is extremely poor service and I would like to understand if there is anyway to escalate this matter.
