callitspring/aldo bad service

<p>I contact call it springs head and sent the below email of bad service. I really don't think the head office cares aswell.</p> <p><br />Good afternoon Call It Spring </p> <p>Today I walked into your Gateway Branch at 12:15pm, 20/08/2016. As usual I went in to purchase goods, a bag to keep my i‎pads, documents and cellular phone and also another pair of shoes.</p> <p>2 - 3 months ago I purchased a shoe, the laces seem to have being damaged so I went in to get another set. I have several pairs from you guys, this was a first, however I was willing to purchase a new set of laces.</p> <p>I entered the store, went to look at the bag and shoe I wanted then went to discuss my issue with a indian lady, long black hair, very rude. She pointed out to laces that do not match the shoe in question and told me you'll do not supply replacements and that was that, in a rather abrupt manner, so much so my wife even got rather anoid and stated if you don't want to work, then don't. </p> <p>I almost had to beg her to take my details down, and make an enquiry to get replacements, she rolled her eyes, muttered a few words under her breath, took my name and cellphone details and said OK. Finished!</p> <p>I'm really not sure how she plans on getting replacements without details of the shoe in question, or if she is going to as she really was, and IS NOT interested.</p> <p>I've being to this store many times, however the gentlemen who assists me most of the time was not there, very friendly and helpful. I'm not sure if I will ever go into your stores again due to service. Terrible service. I deal with clients with incomes from 350k - 1500mil, therefore my service needs to be above average, maybe my expectations are to high, but she was rude and unhelpful, not sure how you guys choose staff.</p> <p> </p> <p><br />Kind Regards<br />Marcus A Jenkins<br /> ********** 484</p>