Worst Customer Service from Calgro M3

I'm beyond flabbergasted! I call to req change of ownership cause I was in isolation and had COVID 19 whilst my younger sister was doing the physical registration of my mum's grave. I did the payment my self via EFT to B3 who was our undertaker.

Given that the dust has settled, I called Calgro M3 4 times to verify all needed documents. Precious confirmed that all I sent is in accordance and she'll give me a follow up call once sorted.

A lady calls me ( a week later) , never mentions her name, very rude. Tells me she wants teh original certificate or whatever they call it. I explained to her how this is a huge inconvenience as Precious assured me that all is well and that me sending everything via email is 100% okay.

Now, this lady who clearly understands no customer service and centricity, tells me that she is doing her job and the 'turth is that I must bring the original one's. The tone is beyond rude, she calls a 'manager' who never admits their service failure, uses maybe, also doesn't seem to be understand customer centricity.

I am highly annoyed. This has to be thee worst service ever. Didn't think this behaviour would come from this brand but hey, IT HAPPENED. WORST GRAVESITE MANAGEMENT AND STAFF AT CALGRO!

HIGHLY ANNOYED