Months after purchasing and still without a house !

I would like to lay a complaint & express my disappointment and lack of professionalism from Calgro M3 . I purchased a house through them and everything was confirmed and finalised by the bank months ago . I have already started paying the monthly installments but I am still without a house and it seems no one cares , I have been sent from pillar to post and told that there is no water meter installed of which I do not understand how that can take months . I am extremely disappointed and honestly regret purchasing from them . Prepare to wait months after buying without a house and no communication. Definitely the worst experience.