******* Water Connections

I bought a house in Fleurhof since 2011, calgro M3 connected water *******ly since then, and they had promised to send a plumber to install the water meter since then, I've been going to their site office regularly to complain about the water meter and they kept on saying a plumber is on its way, but it never reached my house then their excuse will be that the person in charge is not available and they will give them the message, but still nothing, August 2016 I wrote an email to Bryan who is charge of their developments in gauteng and he said he will get back to me, but nothing, their ******* connection has been cut by joburg water and I'm suppose to pay for reconnection, I called their hard office in Bryanston this morning and I'm being told the person who deals with these quieries is Linah and she is currently in a meeting and nobody is senior than her, I email Bryan again and there is no response, Calgro M3 is taking us for a ride just because the banks have paid them now they don't care all they want is money, does fnb finance know that this is the problem in Fleurhof or they just don't care as well. There's a lot of houses with the similar problem, some have paid joburg water because calgrom3 is not interested. They showing the middle finger to anyone who happens to complain, they know that they are untouchable and we will give up and stop complaining, people should be very careful when buying houses from this group.