Horrible service from Calgro, been without electricity for almost 2 weeks

Good day,

I would like to lay a complaint about the service and treatment that i have received from Calgro M3. There's a house that they started building next door to my house at 426 Paperbark South Hills and ever since they started building this house I've been experiencing electricity problems and they always refer me back to City of Joburg mean while it's the construction work they been doing next door that has been affecting my electricity.

Almost 2 weeks ago I've reported that i have no electricity again and they referred me to City of Joburg once again after Thabo Molefe sent they electricians and they confirmed that the issue was with the power cable that goes from the main outside pole into my house. He purposely turned a blind eye and referred me to City of Joburg to stole them from fixing my problem. He then there after blocked all my calls from my cellphone number and ignored all calls that i made from different contact numbers for the rest of the weekend. This Monday he told me that they would send guys to come fix my problem which still hasn't been fixed, I then escalated the issue to their new Project Manager Easy Rembululuwani and he said he would send technicians on Wednesday 3/3/2021, I'm not sure if he did or not but now i am heading for 2 weeks without electricity now and tried to contact him too but he did not get back to me. I don't know what else to do as i can not go through another weekend without electricity. I've had to go ask to stay by other people's homes for the past 2 weeks due to this issue. Easy said he would send technicians again today but his now silent. I have also asked for all my groceries that went off in my fridge to be replaced and have not received feedback on that either.

Your assistance in this matter would be highly appreciated.

Regards Nicole