Compliant for tombstone Erection

I'm honestly appalled by the service I have received from Nasrec and Calgro. How is it possible that an entire Calgro group does not have a landline or a reliable communication channel where clients can actually get assistance?

On 27 August, we came to Nasrec and submitted all the necessary documentation required for us to erect my father's tombstone. We were told that we would await approval before proceeding with the erection, but we never received any communication from them.

I then had to follow up myself to find out what the procedure was. I was informed that as long as all the required documentation and measurements had been submitted, we could proceed, and that we simply needed to call a few days before the erection to make an appointment.

We have been trying to get hold of Nasrec since last week because the erection of my father's tombstone is scheduled for Friday, yet we have received absolutely no assistance. I have even contacted the head office, but I still have not received any meaningful response or assistance.

This is extremely frustrating, especially considering that this is not an ordinary appointment. We are trying to honour and lay a permanent memorial for my father, and the lack of communication is putting the entire arrangement at risk.

I urgently need someone to assist us and confirm the appointment for Friday. We have followed the process as instructed and submitted everything that was required from our side. At this point, we simply need someone from Calgro/Nasrec to take ownership of the matter and assist us.