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Mothomang M
1 reviews | Active since Nov 2013
06 Jun 2023, 10:06
Bad service from Calgro M3
Calgro does not care about people, I complaint regarding this company however the response was very bad saying that i should never close the windows but i have a small child., the house is still cracked with mold. No one is willing to help. I sent emails no one responds
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Calgro M3's replyOfficial
26 Sept 2023, 13:46Dear Mothomang Machili
We want to begin by expressing our sincere apologies for the difficulties you've been facing especially regarding the issues you've mentioned with your living conditions. I'm genuinely sorry for the inconvenience and frustration this has caused you.
I understand that your initial interaction with us left you feeling unheard and dissatisfied, and for that, I deeply regret the experience you had. Your feedback is essential to us.
Regarding the mold issue and your concerns about your child's safety, we take this matter very seriously, and we are committed to ensuring a safe living environment for our customers.
Please provide us with your Unit number and Complex name. We will forward your complaint to our maintenance team, who will prioritize inspecting and addressing the issue promptly. Your well-being and that of your family are of utmost importance to us.
Please provide us with your Unit number and Complex name. We will forward your complaint to our maintenance team, who will prioritize inspecting and addressing the issue promptly. Your well-being and that of your family are of utmost importance to us.
In addition, I want to address the lack of response to your emails. This is not the level of service we aspire to provide. I apologize for the delay in communication, and I assure you that our customer support team will be reviewing our email response procedures to ensure this doesn't happen again.
We are committed to resolving these issues to your satisfaction and making sure that your concerns are addressed promptly. I will personally follow up with our teams to ensure that your situation is given the attention it deserves.
If there is anything more you would like to share or if you have any additional concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention. We value your feedback and are dedicated to making improvements to better serve you and all our customers.
Kind Regards
Calgro M3 Developments
Calgro M3's reply26 Sept 2023, 13:46
Official
Dear Mothomang Machili
We want to begin by expressing our sincere apologies for the difficulties you've been facing especially regarding the issues you've mentioned with your living conditions. I'm genuinely sorry for the inconvenience and frustration this has caused you.
I understand that your initial interaction with us left you feeling unheard and dissatisfied, and for that, I deeply regret the experience you had. Your feedback is essential to us.
Regarding the mold issue and your concerns about your child's safety, we take this matter very seriously, and we are committed to ensuring a safe living environment for our customers.
Please provide us with your Unit number and Complex name. We will forward your complaint to our maintenance team, who will prioritize inspecting and addressing the issue promptly. Your well-being and that of your family are of utmost importance to us.
Please provide us with your Unit number and Complex name. We will forward your complaint to our maintenance team, who will prioritize inspecting and addressing the issue promptly. Your well-being and that of your family are of utmost importance to us.
In addition, I want to address the lack of response to your emails. This is not the level of service we aspire to provide. I apologize for the delay in communication, and I assure you that our customer support team will be reviewing our email response procedures to ensure this doesn't happen again.
We are committed to resolving these issues to your satisfaction and making sure that your concerns are addressed promptly. I will personally follow up with our teams to ensure that your situation is given the attention it deserves.
If there is anything more you would like to share or if you have any additional concerns, please don't hesitate to reach out to us directly.
Thank you for bringing this to our attention. We value your feedback and are dedicated to making improvements to better serve you and all our customers.
Kind Regards
Calgro M3 Developments