appalling experience

This serves to express my frustration on the appalling experience I have encountered.

I have called calgrom every day since Tuesday 25/07/2017 and each time I am promised a call back, I am making an effort by calling using my own resources and time-which is fine because at the end of the day this issue affects me, but it is unacceptable when I constantly have to follow-up whilst no one bothers to at least keep me updated. As I have explained numerous times that, I am currently building a wall around my property whilst my builders were busy with the process, it was discovered that a fire hydrant is in my yard but should actually not be there. I called to report this, Thabo came to evaluate and also took pictures he then said he’ll contact me once there’ve come up with a solution. I’ve since been awaiting his feedback.

To date I’ve spoken to Tumelo, Eric, Thabang, Timothy- on the helpline number that I was given ( I must mention some of these guys did at least keep me updated but there was never a way forward.) on the 01/08/2017 I called the office directly I spoke to Prudence -who when I told her I needed urgent assistance, she kept reminding me that she has not spoken to me before, but that was not the point. The issue at hand is that my building process has come to a halt whilst I am waiting to be assisted. I asked her to tell you that it is a matter of urgency and kindly requested to be called back before 11, again no one bothered to get back to me. I tried calling Thabo as I was told his working on this but the phone goes unanswered.

I understand that there are other issues the office is dealing with however at the same I should be treated as a valuable client too.