foul tasting products

<p>I Bought some Cadbury products over the weekend from Giant Hyper. To be precise it was 4 x 80 gram slab chocolates 2 x 150g Astros and 1 x small Astros and couple of chomps. The reason for my complaint is we had some of the Astros and it was very unpleasant or foul tasting. I don't know what to do now and haven't open any of the other items except a slab chocolate which tasted fine.</p> <p>I send an e-mail to Mondelez South Africa i was told via e-mail that I will refunded with some vouchers but it was just a ly as I have not received anything yet.I believe everyone work hard for their monies and as a comsumer you pay for qaulity products, so does it mean when you bought something that is promised to be of good quality and has gone bad without you using it before it expires you just wasted your money. It is just unfair.</p> <p> </p> <p>This was the last response from them:</p> <p> </p> <p>"Mondelez International Consumer Service ********** />Jun 3 <br /> <br /> to me<br /> </p> <p>Dear Mr Foentjies</p> <p>Thank you for your feedback and for supplying all the relevant information. Please accept our sincere apologies for your inconvenience and disappointment. From what you have described, the product has been stored incorrectly in the distribution chain and been exposed to varying temperatures. This causes an ingredient separation where the cocoa butter separates from the chocolate. This ingredient separation is from bad storage in the trade.</p> <p> </p> <p>Given the complexity of the distribution chain, you can appreciate that it will be extremely difficult to determine where the problem arose. Please accept our assurance that the greatest care and precautions are taken during the manufacturing and packaging process of all our products. Due to the fact that Mondelez South Africa operates under strict quality control procedures, incidents such as these are exceptional.</p> <p> </p> <p>We will be processing goodwill replacement vouchers for you that may be used at either Spar, Pick ‘n Pay or Checkers. Your letter of apology and the vouchers will be posted per normal post, to the address supp****, via the S.A. Post Office.</p> <p>Have a good day further.</p> <p>Kind Regards</p> <p>Sharon Hudson <br />EEMEA SA Consumer Liaison Officer <br /> <br />Mondelez South Africa (Pty) Ltd<br />171 Harrower Road<br /> North End<br /> Port Elizabeth 6001<br /> South Africa<br /> P.O. Box 3028<br /> North End,6056<br />+27 (0) 41 ********** </p> <p>Email: ********** <p> </p> <p> </p>