NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Mondelez South Africa
How is Mondelez South Africa rated on Hellopeter?
Hellopeter has tracked Mondelez South Africa across 157 reviews. Mondelez South Africa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mondelez South Africa? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2025
Lunch Bar Max Had Unusual Smell, Taste and Was Followed by Digestive Discomfort
Title: Lunch Bar Max Had Unusual Smell, Taste and Was Followed by Digestive Discomfort I purchased a Lunch Bar Max from a convenience store in West End, Port Elizabeth. When I opened the product, I noticed that the chocolate looked unusual in appearance and texture. It also had an unpleasant smell that I found concerning. After tasting a portion of the chocolate, I noticed an unusual and unpleasant flavour. I stopped eating it shortly thereafter. Following consumption, I lost my appetite for the rest of the day and experienced digestive discomfort, bloating and excessive gas the following day. These symptoms occurred shortly after consuming the product and prompted me to report the matter. I retained the wrapper and remaining product, photographed the product condition, barcode and packaging code, and subsequently returned the wrapper and chocolate for a full refund. Barcode: *** Packaging Code: *** I have contacted the manufacturer directly and requested a quality investigation. I would appreciate a response regarding the findings and whether any similar reports have been received.
1 reviews | Active since Jul 2025
Lunch Bar Max Had Unusual Smell, Taste and Was Followed by Digestive Discomfort
Title: Lunch Bar Max Had Unusual Smell, Taste and Was Followed by Digestive Discomfort I purchased a Lunch Bar Max from a convenience store in West End, Port Elizabeth. When I opened the product, I noticed that the chocolate looked unusual in appearance and texture. It also had an unpleasant smell that I found concerning. After tasting a portion of the chocolate, I noticed an unusual and unpleasant flavour. I stopped eating it shortly thereafter. Following consumption, I lost my appetite for the rest of the day and experienced digestive discomfort, bloating and excessive gas the following day. These symptoms occurred shortly after consuming the product and prompted me to report the matter. I retained the wrapper and remaining product, photographed the product condition, barcode and packaging code, and subsequently returned the wrapper and chocolate for a full refund. Barcode: *** Packaging Code: *** I have contacted the manufacturer directly and requested a quality investigation. I would appreciate a response regarding the findings and whether any similar reports have been received.
1 reviews | Active since Nov 2023
Moldy chocolate Not even a sorry from Mondelez
If there was a minus I would have put it in. Bought 2 x Slab cholates at a well known 24 hr petrol station. Later that night I ate one perfect next day on opening second one full of mold.Immediately check sell by date still 3 months before date. I contact Mondelez via email with photos wrappers bar codes Not even a sorry nothing only we will investigate very snotty reply from them.
1 reviews | Active since Nov 2023
Moldy chocolate Not even a sorry from Mondelez
If there was a minus I would have put it in. Bought 2 x Slab cholates at a well known 24 hr petrol station. Later that night I ate one perfect next day on opening second one full of mold.Immediately check sell by date still 3 months before date. I contact Mondelez via email with photos wrappers bar codes Not even a sorry nothing only we will investigate very snotty reply from them.
1 reviews | Active since Nov 2017
Molded Atros
Bought Cadbury Astros and when consumed it was stale and had mold on them. Two of the boxes were badly molded and not fit for human consumption. The was reported to Mondelez and they did not address it. I had to enquire about the progress and they say that they are having issues on their side. Also they say Im "eligible for reimbur*****t " but cannot reimburse me now because their system is also having issues.This product expiry was properly evaluated by Cadbury or Mondelez. But they choose to produce products that are not properly evaluated to ensure thatvthe consumer will not be harmed. But further that dont care even when it is reported. I would suggest that people not purchse Astros for their children as this product can causes serious health problems and the company is not prepared to address it. The same batch had the same problem. It was two months before it wmcoild expire. I feel sick for a few days and all they can say is that "im eligible for reimbur*****t". It never shocks me how careless and inconsiderate these companies are. No care for the consumer at all.
1 reviews | Active since Nov 2017
Molded Atros
Bought Cadbury Astros and when consumed it was stale and had mold on them. Two of the boxes were badly molded and not fit for human consumption. The was reported to Mondelez and they did not address it. I had to enquire about the progress and they say that they are having issues on their side. Also they say Im "eligible for reimbur*****t " but cannot reimburse me now because their system is also having issues.This product expiry was properly evaluated by Cadbury or Mondelez. But they choose to produce products that are not properly evaluated to ensure thatvthe consumer will not be harmed. But further that dont care even when it is reported. I would suggest that people not purchse Astros for their children as this product can causes serious health problems and the company is not prepared to address it. The same batch had the same problem. It was two months before it wmcoild expire. I feel sick for a few days and all they can say is that "im eligible for reimbur*****t". It never shocks me how careless and inconsiderate these companies are. No care for the consumer at all.
1 reviews | Active since Feb 2026
Spoilt product
While traveling I bought *2 Cadbury slab chocolates at the Engen 1 Stop N1 garage in Colesberg. At my surprise one of the slabs was spoilt. It looked like it was swimming in water and tasted diluted. It was horrible. As I mentioned I was traveling and could not return the chocolate to the garage so I contacted Mondelez SA and sent them proof of purchase as well as the images of the spoilt chocolate. They requested my personal details and went MIA. It's discussing how a reputable company would treat its customers like filth. The chocolate was contaminated and the biscuit pieces were soggy.
1 reviews | Active since Feb 2026
Spoilt product
While traveling I bought *2 Cadbury slab chocolates at the Engen 1 Stop N1 garage in Colesberg. At my surprise one of the slabs was spoilt. It looked like it was swimming in water and tasted diluted. It was horrible. As I mentioned I was traveling and could not return the chocolate to the garage so I contacted Mondelez SA and sent them proof of purchase as well as the images of the spoilt chocolate. They requested my personal details and went MIA. It's discussing how a reputable company would treat its customers like filth. The chocolate was contaminated and the biscuit pieces were soggy.
1 reviews | Active since Jan 2022
Poor Customer Service
Good day I am very disappointed, irritated and frustrated at the customer service received. I contacted your consumer line on 3rd March as I had a complain to lay against chocolate that I purchased it contained a thick layer of white residue. I was asked to send pics of the product as well as best before date, batch details etc which I did. I received an email 2 data later saying I will receive a compensation voucher via sms. I called a few weeks later to follow up as I hadn't received the voucher yet and Steven rep**** and said it will take 2 week. Today it is longer than 2 weeks later. I called in again and spoke to a very rude male, I never got his name but he was clearly not interested in anything I had to say and kept telling me there is nothing he can do and I must just wait another week. I sent 3 emails before calling today and they were ignored. Since Cadbury products are manned by this outsourcing company which is clearly overseas based the service has dropped immensely. This is so sad as Cadbury is a top of the range product. It's sad that customers service agents that that they have the right to disrespect a customer without even acknowledging that it is inappropriate. I sincerely hope that an employer of Cadbury or Mondelez will see this and do the necessary. My reference number is : {S-***5}
1 reviews | Active since Jan 2022
Poor Customer Service
Good day I am very disappointed, irritated and frustrated at the customer service received. I contacted your consumer line on 3rd March as I had a complain to lay against chocolate that I purchased it contained a thick layer of white residue. I was asked to send pics of the product as well as best before date, batch details etc which I did. I received an email 2 data later saying I will receive a compensation voucher via sms. I called a few weeks later to follow up as I hadn't received the voucher yet and Steven rep**** and said it will take 2 week. Today it is longer than 2 weeks later. I called in again and spoke to a very rude male, I never got his name but he was clearly not interested in anything I had to say and kept telling me there is nothing he can do and I must just wait another week. I sent 3 emails before calling today and they were ignored. Since Cadbury products are manned by this outsourcing company which is clearly overseas based the service has dropped immensely. This is so sad as Cadbury is a top of the range product. It's sad that customers service agents that that they have the right to disrespect a customer without even acknowledging that it is inappropriate. I sincerely hope that an employer of Cadbury or Mondelez will see this and do the necessary. My reference number is : {S-***5}
1 reviews | Active since Feb 2018
What is this world coming to
I bought a mint Bubbly chocolate by Cadbury, when I opened it, the chocolate was white. I reported the situation to Cadbury and was greeted by Mondelez South Africa. I forwarded my complaint accompanied by the pictures and kept it for them to collect. They did not collect it, the sent an email saying they are sorry, the quality of the chocolate is still though although appearance and the texture will be different, but unfortunately they are unable to confirm if its an issue in my area but as a courtesy gave me an electronic voucher of R60 stating, when I make my next purchase, I will get a R60 discount. So I forfeit the one I have and am told to go buy again and I will get a discount, but also encouraging by saying the chocolate is still the same just the color and texture, for me to get sick? If I went to the newspaper this would have gone much different
1 reviews | Active since Feb 2018
What is this world coming to
I bought a mint Bubbly chocolate by Cadbury, when I opened it, the chocolate was white. I reported the situation to Cadbury and was greeted by Mondelez South Africa. I forwarded my complaint accompanied by the pictures and kept it for them to collect. They did not collect it, the sent an email saying they are sorry, the quality of the chocolate is still though although appearance and the texture will be different, but unfortunately they are unable to confirm if its an issue in my area but as a courtesy gave me an electronic voucher of R60 stating, when I make my next purchase, I will get a R60 discount. So I forfeit the one I have and am told to go buy again and I will get a discount, but also encouraging by saying the chocolate is still the same just the color and texture, for me to get sick? If I went to the newspaper this would have gone much different