1 reviews | Active since Jun 2017
expired items on shelving... Gareth Mcgregor delivers poor customer service
<p>Sent the below email the 13-05-2017 ...to date purchased 2 similar products to my dismay.</p> <p>Gareth mcgregor delivers poor customer service ... He doesn't respond to emails. So much for client obsession. </p> <p> </p> <p>Email below refers; Good day</p> <p> </p> <p>This email serves to express my dismay when I purchased a Cadbury PS bar at the Pick'nPay,Sonieke,Kuilsriver,Western Cape,Family Store.</p> <p> </p> <p>It was my birthday on Sunday 07.05.2017 and I decided to go to the said grocery store to purchase a few items. (Attached a copy of my ID as proof it was my birthday). Also, with this purchase I saw a Cadbury PS Bar my favourite indeed, at the point of purchase and quickly grabbed one before purchasing my items.</p> <p> </p> <p>When I got to the car , i immediately opened the chocolate bar and took a bite, I then spat it out of the car window whilst driving and told my better half as well as his brother that the chocolate bar was old. I then looked at the wrapping and discovered to my dismay that the Best Before date was the 03.05.2017.(Attached are pictures of the wrapper and chocolate bar which differs in colour)</p> <p> </p> <p>The real concern contributing to me emailing, is the fact that your suppliers of your are selling your product , when in fact the expiry date has been reached.</p> <p> </p> <p>Is this the policy with your suppliers? To, in fact have old stock marketed at point of sale shelves. ..?</p> <p> </p> <p>This is utterly unacceptable! There is no way I'm driving out to this said store to raise my concern. I will never return to the said store and I'll make it known to both family and friends of experience with Pnp,Sonieke, Kuilsriver,Western Cape as well as your brand.</p> <p> </p> <p>What is the said store doing to your brand?Take a good look at what I've written and devise a plan as how you as a well established company and brand will deal the matter at hand.</p> <p> </p> <p>I once again can't express my dismay at the product, knowing that other consumers would have been through similar experiences such as I.</p> <p> </p> <p>Fix this immediately as a matter of urgency and have one of your superiors managing the Western Cape Area give me a call. Would like to express my dismay telephonically.</p> <p> </p> <p>Attached are the images as promised.</p> <p> </p> <p>Miss Natasha St.Clair</p>