Cadac SA (international LOL) TERRIBLE SERVICE! DO NOT BUY!!!!!

In August 2019 I ordered a drip tray for my gas braai. I was told that there was no stock and they would need to order it.

I waited MONTHS, and in December 2019 I was notified that it was at their Montague Gardens branch. I collected and paid, only to find out they supp**** the wrong size tray. I was told by Maureen at Milnerton that it would be sorted out and they would find the right one, and she would call back. I have since called them over 15 times, every time with the promise of a call back, which never comes.

I eventually DROVE out there one day, Maureen was not there , but Ivano promised HE would sort this out and call me back. I am STILL waiting for that call, 3 months later.

The customer ALWAYS has to prod the sheep along to get any movement.

Frustrated, I decided to call headoffice myself. Natasha ALSO never returned any of the calls she promised she would, every time I am told that they would check the warehouse for the right size.

Now how long could this possibly take??? apparently it takes 3 months.

Eventually , after MUCH nagging to Maureen, where I made it very clear that this is getting very frustrating, She let me know they got a shipment in again, and the replacement trays have finally arrived.

They promised to deliver on the Friday.

On Monday I had to call them AGAIN to find out why no delivery as promised.

Ivano came out to deliver the tray which (SORT OF, but NOT QUITE) fitted and offered it as a replacement.

The tray looked like a truck had ridden over it, as it was buckled and bent. Also no Drip bucket was supp****.

I said to Ivano, that since this one was the closest match, he must get me one of those. I was informed that this IS the one and only one they can offer me.

I told him that this was unacceptable, how can he expect a customer to pay for a salvage part???

I was told that is all that they can do, and that the Sales manager would call me the next (Tuesday Morning).

It is now Wednesday, and Matthew Haumer? the sales manager has STILL not called, I had to call Maureen AGAIN and demand a refund.

She did call me this morning to say the refund has been paid. My bank still shows NO refund, Still NO proof of payment received.

I decided to convey my displeasure by calling Mr Lash, apparently the MD of Cadac international. When calling the number listed on their website, I get "the caller you have dialled is not available".

Cadac, you are NOT up to local, never mind international standards.

PLEASE train your staff to CALL BACK when they say they will

Sort out your ordering / warehouse system. what happened to the confirmed order I put in way back in August (EIGHT months ago).

I will tell EVERYONE who will listen how bad your service is, and will take this to social media.

I will NEVER buy a Cadac product again!