Replied to 100% of negative reviews
Reply time on negative reviews: 290h 26m
Reply Time
331h 30m
NPS Score
0
Recommended: Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 290h 26m
Oct '25 - Sep '26
Frequently Asked Questions About cadac
How is cadac rated on Hellopeter?
Hellopeter has tracked cadac across 50 reviews. cadac hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used cadac? Write a review to help others decide.
Recent reviews (8)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2025
Great service
What a wonderful experience dealing with Natasha at Cadac. I sent a photo of a problem on my skottel braai and without too many questions they delivered a new one to me. Hats off to Cadac for supporting their product.
1 reviews | Active since Jun 2025
Great service
What a wonderful experience dealing with Natasha at Cadac. I sent a photo of a problem on my skottel braai and without too many questions they delivered a new one to me. Hats off to Cadac for supporting their product.
1 reviews | Active since Apr 2021
Cadac after sales service terrible
Similar to previous reviews - slow or now response. Grill rusting and part broken after 8 months! Switchboard refers you to sales rep, sales rep asks you to WhatsApp photos. Sent on 5th Aug 2026, message still not even opened. Tried to phone, still waiting for call back. Then I emailed the info@cadacsa with issue - ten days later still waiting!
1 reviews | Active since Apr 2021
Cadac after sales service terrible
Similar to previous reviews - slow or now response. Grill rusting and part broken after 8 months! Switchboard refers you to sales rep, sales rep asks you to WhatsApp photos. Sent on 5th Aug 2026, message still not even opened. Tried to phone, still waiting for call back. Then I emailed the info@cadacsa with issue - ten days later still waiting!
1 reviews | Active since May 2020
Terrible Service
Cadac Compact Braai – 2 Burner Gas Braai Review After about a year of use, I noticed that the tray of the braai and the components holding the flame tamer had started to rust, despite the unit always being covered on my patio. Eventually, the rust became so severe that these parts rusted through completely. It appears that this product is made from basic steel, which is not well-suited for outdoor use and can deteriorate quite easily. I attempted to contact Cadac directly, but the customer service was remarkably poor. The person responsible for customer support seemed uninterested and instructed me to send an email, which I did—but I never received a response. I would strongly advise staying away from this product.
1 reviews | Active since May 2020
Terrible Service
Cadac Compact Braai – 2 Burner Gas Braai Review After about a year of use, I noticed that the tray of the braai and the components holding the flame tamer had started to rust, despite the unit always being covered on my patio. Eventually, the rust became so severe that these parts rusted through completely. It appears that this product is made from basic steel, which is not well-suited for outdoor use and can deteriorate quite easily. I attempted to contact Cadac directly, but the customer service was remarkably poor. The person responsible for customer support seemed uninterested and instructed me to send an email, which I did—but I never received a response. I would strongly advise staying away from this product.
1 reviews | Active since Feb 2026
Cadac great service
I had a problem with a braai, and I emailed them to sort it out. Their very helpful technician came out and helped however I still wasn’t happy. The company went above and beyond and replaced the braai with a new one. Amazing customer service.
1 reviews | Active since Feb 2026
Cadac great service
I had a problem with a braai, and I emailed them to sort it out. Their very helpful technician came out and helped however I still wasn’t happy. The company went above and beyond and replaced the braai with a new one. Amazing customer service.
1 reviews | Active since Dec 2025
Defective product and shocking after sales service from Cadac South Africa
We purchased a Born Free Adventure Stove in December 2024. We used it for the first time on a 6 week long camping trip in May. The stove was dangerously faulty from the first time we tried to use it, with a leaking hose connection (the hose that joins the two plates) and one plate that did not work. We did not use at all for the rest of the trip (luckily we had a second, small hiking stove with us as well). Since we got back, I have tried to get a replacement from Cadac and have been either ignored or fobbed off. Utterly unacceptable customer service from a brand that I though I could trust.
1 reviews | Active since Dec 2025
Defective product and shocking after sales service from Cadac South Africa
We purchased a Born Free Adventure Stove in December 2024. We used it for the first time on a 6 week long camping trip in May. The stove was dangerously faulty from the first time we tried to use it, with a leaking hose connection (the hose that joins the two plates) and one plate that did not work. We did not use at all for the rest of the trip (luckily we had a second, small hiking stove with us as well). Since we got back, I have tried to get a replacement from Cadac and have been either ignored or fobbed off. Utterly unacceptable customer service from a brand that I though I could trust.
1 reviews | Active since Aug 2022
No customer service.
My Cadac braai shows problems with corroded pipes. I asked the company whether repair is possible. They did not care simply ignoring my question. It appears customer service does not exist. Will buy new braai from one of their competitors.
1 reviews | Active since Aug 2022
No customer service.
My Cadac braai shows problems with corroded pipes. I asked the company whether repair is possible. They did not care simply ignoring my question. It appears customer service does not exist. Will buy new braai from one of their competitors.
1 reviews | Active since Nov 2014
Misleading Product Information & Poor Customer Service from Cadac
I recently purchased a 2-Plate Gas Stove with Hose and Regulator, along with a 9kg Cadac gas cylinder, from Makro. When I got home, I discovered that the hose and regulator supp**** with the stove do not fit the 9kg cylinder. I immediately contacted Cadac for assistance, only to be met with extremely rude and unhelpful service from two representatives. I was told that the regulator “does not fit a 9kg cylinder” and that I now need to buy a different regulator. This is unacceptable. The inconvenience this has caused is frustrating. Why must I return to Makro and spend more money because the product is misleadingly advertised? I asked why the box did not clearly state that the supp**** regulator is incompatible with a 9kg Cadac cylinder. The representative responded by saying that this information is “in the manual”. The stove was sealed in a taped box. Was I expected to open and read the manual before purchasing? This is unreasonable and illogical. Now I am left with a hose and regulator that are useless, and I’m expected to buy another one? The lack of transparency in the packaging is misleading, and I strongly believe this amounts to misleading advertising. I will also be escalating this matter to the Consumer Protection authorities. I have always viewed Cadac as a trusted, reputable brand , one we grew up with in our homes. This experience has left me extremely disappointed, not only with the product information but also with the poor, dismissive customer service. I expect Cadac to take responsibility and provide an appropriate resolution.
1 reviews | Active since Nov 2014
Misleading Product Information & Poor Customer Service from Cadac
I recently purchased a 2-Plate Gas Stove with Hose and Regulator, along with a 9kg Cadac gas cylinder, from Makro. When I got home, I discovered that the hose and regulator supp**** with the stove do not fit the 9kg cylinder. I immediately contacted Cadac for assistance, only to be met with extremely rude and unhelpful service from two representatives. I was told that the regulator “does not fit a 9kg cylinder” and that I now need to buy a different regulator. This is unacceptable. The inconvenience this has caused is frustrating. Why must I return to Makro and spend more money because the product is misleadingly advertised? I asked why the box did not clearly state that the supp**** regulator is incompatible with a 9kg Cadac cylinder. The representative responded by saying that this information is “in the manual”. The stove was sealed in a taped box. Was I expected to open and read the manual before purchasing? This is unreasonable and illogical. Now I am left with a hose and regulator that are useless, and I’m expected to buy another one? The lack of transparency in the packaging is misleading, and I strongly believe this amounts to misleading advertising. I will also be escalating this matter to the Consumer Protection authorities. I have always viewed Cadac as a trusted, reputable brand , one we grew up with in our homes. This experience has left me extremely disappointed, not only with the product information but also with the poor, dismissive customer service. I expect Cadac to take responsibility and provide an appropriate resolution.