TN
Tim N
1 reviews | Active since Apr 2021
07 Sept 2026, 12:31
Cadac after sales service terrible
Similar to previous reviews - slow or now response. Grill rusting and part broken after 8 months!
Switchboard refers you to sales rep, sales rep asks you to WhatsApp photos. Sent on 5th Aug 2026, message still not even opened. Tried to phone, still waiting for call back.
Then I emailed the info@cadacsa with issue - ten days later still waiting!
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Replies (1)
cadac's replyOfficial
08 Sept 2026, 15:04Dear Tim
Thank you for letting me know about this and i am really sorry for the non response on email. i Completely understand why you are frustrated.
Here is my suggestion what to do. We can replace the burner box that is rusting. Please let me know if this will work for you.
Please send me your adress.
Kind Regards
Natasha
Thank you for letting me know about this and i am really sorry for the non response on email. i Completely understand why you are frustrated.
Here is my suggestion what to do. We can replace the burner box that is rusting. Please let me know if this will work for you.
Please send me your adress.
Kind Regards
Natasha
cadac's reply08 Sept 2026, 15:04
Official
Dear Tim
Thank you for letting me know about this and i am really sorry for the non response on email. i Completely understand why you are frustrated.
Here is my suggestion what to do. We can replace the burner box that is rusting. Please let me know if this will work for you.
Please send me your adress.
Kind Regards
Natasha
Thank you for letting me know about this and i am really sorry for the non response on email. i Completely understand why you are frustrated.
Here is my suggestion what to do. We can replace the burner box that is rusting. Please let me know if this will work for you.
Please send me your adress.
Kind Regards
Natasha