Rude, impatient why is he calling

I spoke to Joane yesterday who assured me there will be stock so that I can come in today and do a swap out for my phone. <br> <br> This is after TakeAlot failed to deliver my replacement order on Thursday and Friday, they made a plan with CaCell directly to help me out today, 19 March 2016 Saturday.<br> <br> I thought I would call in and see if CaCell have received stock so that I can go and collect. However when I got through to the agent she was really rude, impatient and it came over as if why was this person calling me, He's bothersome.<br> <br> So much so that I just said \I only wanted to know if there is stock\".<br> <br> I then waited a while and phoned back to make sure what is the plan now, since there was an agreement. The agent who picked up also was rude, impatient and really didn't seem to want to be called.<br> <br> From her and the previous agent I gathered there will be no stuck today, only maybe on Monday and the person who is handling the stock is only back tomorrow, Sunday.<br> <br> I still have the S7 and not the S7 Edge as ordered CaCell, fulfilled by TakeAlot. Come Monday its a week and I haven not been given the correct phone. <br> <br> I paid R14800 for the edge, but I still the S7 for R13000 without any help."