Replaced handset no questions

Purchased a Samsung S5 from CaCell Sandton City about a year ago. Three weeks back it stopped working. After investigating it seems that the phone was blocked by Vodacom claiming lack of payment. Curious given that the phone was being used prepaid and was purchased for cash i.e no contract.<br> <br> After much fruitless dialogue wth Voda****, including threatening letters, I saw a story in the press about some people with S5's being blocked even though they had no business contracts with Vodacom. So I contacted the seller, CaCell Sandton, and spoke to the manager Kevin yesterday and after describing the problem, he firstly assured me that they only buy from authorised sources but also said that he was aware of a bad batch of S5's. <br> <br> He told me to bring the phone into the store for them to inspect, which I did today. After checking the problem S5 he immediately authorised a replacement with a brand NEW S5.<br> <br> Takealot are pretty good, but in this case, CaCell's handling of the problem was first class. The manager stated that customer satisfaction was the first priority for the company. After this, I have no doubt. Many thanks Kevin.