I feel **********

Im very disappointed in the after sale customer service that I received from Cacell. In short i purchased a PS5 from Cacell on the 9 th of March 2022 for my son birthday in August the device just stop working so I reported it to Cacell and spoke to a guy by the name of Nkuli,after a few day he arranged for collection of device and I was informed it was received I was given a weigh bill number and all communication stop then I called to enquire in September and I was told they awaiting new stock after several phone calls i was advised it was not the case then I called back in End September stating to him Ive been patient and it’s holidays I would like to have the device back Device was returned to me with nothing done the same broken device I called Nkuli and he arranged for driver to collect again so I called back now in October several times only this time to speak to Kieth who claims Nkuli **** he also requested that I give him time to resolve. Its a few days later still no device and all empty promises. My R15999.00 loss is a torn in my heart. I would never recommend this company to anyone my advice is keep your money cause now theres no device and no money return to us… The saddest part my son is a gamer and missing out on his passion. My request that i be refunded so I can go somewhere it’s painful dealing with a company that doesn’t understand customer service and doesn’t have Retention tools..