RT
Russell T

1 reviews | Active since Feb 2021

05 Feb 2021, 09:13

CaCell..Very third rate online store.

Shocking customer service.No interaction or update from them. Ordered on the 30/1 ..1-3 day shipping. Still waiting. Plus at their price it should be overnight and not economy.. It seems they wait for deposits before they secure stock. Also on Facebook page some entries are dummy reviews with fantastic service on every second post. Thoroughly dissappointed. but not surprised.

Just to let you know — we've received your order and it is now being processed: ]30/01/2021)

0
Replies (2)
RT
Russell T's update05 Feb 2021, 18:29
Reviewer Update
The issue has been resolved in a very professional manner
CaCell
CaCell's reply09 Oct 2021, 12:43
Official
Hi Russell

We know this response on Hellopeter is long overdue

We have implemented changes to our sales team and structure and we hope that we will hear from you again soon 

Thank you once again for taking the time to rate us and help us improve our service levels

Kind regards
The CA Cell Team


Best regards,