Bad customer service, No response to customer complaints

My TV was struck by lightning and my insurance company (Integrisure) tasked CaCell to fix it as part of my claim (#CS036640CLM).

After about 2 weeks with my TV, I had to call them to find out the progress on fixing only to be told they hadn't started working on it. There was no communication whatsoever.

Eventually my TV came back but with a wrong remote control unit that doesn't even work with my TV. I told the engineer (a Mr Antonio) and he promised to bring back the correct remote. He never did. Nor did he call me back as promised. I have called their offices multiple times to follow up and I either get told to hold on till call drops, or I`m told they will call me back after talking to Antonio with no call back as promised and another 2+ weeks later I am still waiting.

I have to use another Samsung remote control to operate my TV. What good is a working Smart TV that has no remote? To make matters worse, I recently found out that the TV doesn't connect to the internet anymore after they fixed it.

I feel short changed.