You took the wind out of my sails

I went to CTM today, please check your cameras for proof of my storie. I was looking for a bath and other assessories. No one came for help. I spotted a guy at the front door, hanging like a finch against a wall. As I was watching him I waited until he decides to look actually into the shop and not outside. He spotted me and he could see that I looked at him the whole time waiting for service. I explained to him I have builders plumners and capenters at my house so I dont have a lot of patients today, I Asked him directly if he think he will be able to help me. He assured me he will. After round about 45min after i chose what I want almost R17 000.00 later. Now for the part where I know I am going to loose my ****, but again asked him if he would please do the effort of getting the stuuf as quickly as possible to my vehicle because that is where this store have big problems and I speak fom experience. So het assured me he will help me. After sitting in my car for 7 min he came out to ask me if the basin and the bath must be the same colour? Really? For sure it must! So he rang up the wrong stuff, I had to go back in to get a credit note, the guy writing a credit note took 10min to write a credit note and told me i must go to the front to get my money. At the front, there is only one person working at the till. And she was busy with someone else. So now, i am standing in a qeue for something that was not my mistake. And I did tell my sales guy that my builders is at my house until 4pm so if I get there and they are gone, who os going to off load ? He could not give me a answer. The next thing this lady wo was obviously not in a good mood either, asked for the original slip. I gave it to her and then she asked the sales guy for his order. Now this is where I lost iy completely. I asked this guy from the beginning to make my shopping experience as easy as possible. EVERYTHING went wrong! I could not believe that i was going to go home with all that stuff and no one to help me offload. So when thos not friendly lady asked for all kind of proof and slips, not saying sorry for any inconvenience I decided to leave everything. I have been to that shop a few times and never had a experienxe like today. There is one coloured big guy working there always helping me. I wish he was not so busy today! No one said sorry, no one asked why I was so upset, they just did the refund and wola, thank you mam, please leave our store! Great service Never again The guy helping me was Juan a trainee!!!!!!!! The unfriendly woman at the counter was Simone She said she will mail for my refund at 15:25pm today. It takes 2 days. If there is banking cost, you will carry it.