Wrong Product and Rude Manager

This is a complaint regarding the poor quality of service and product we received at your CTM Queenstown branch.

We purchased tiles (8 boxes in total) from this branch, which were installed while my mother was away in Johannesburg. Upon her return, we discovered a serious issue: the tiles were inconsistent in style and color, even within the same box. This is completely unacceptable for a product that is supposed to meet a certain standard of quality.

When we contacted the manager at CTM Queenstown to raise our concerns, we were met with rudeness and a dismissive attitude. Despite sending clear evidence in the form of pictures of the tiles, the boxes, the mess, and the receipts, the manager refused to take accountability. His response included the following statements:

"It is not our fault; it is the fault of the company that makes and packs the tiles." "I don’t make tiles." "It’s not the first time someone has received the wrong tiles in a box from CTM." "The tiler should have noticed." These responses are highly unprofessional, and dismissive, and fail to reflect the level of accountability expected from a reputable company like CTM. I am beyong angry at the money we wasted at CTM