Why does a customer pay for CTM to order out of stock items from another one of their stores?

<p>On 22 Feb 2017 we purchased tiles at CTM Michael Brink st, Pretoria. Helped by Peter Lonwabo. The tile was ordered from another branch and we collected it then next day. What surprised me after the fact is R200 for transport we paid on quotation ********** 637 (total paid R1398,50) but when we collected an invoice was given to us for R1198,50 doc ********** 540 sales order ********** 92?</p> <p>Peter never explained to us about R200 fee. If we knew we would have driven to the other store ourselves.</p> <p>I do beleive the R200 should be returned to us. Customer number ********** .</p>