Westgate CTM THE WORST!!!!!!

This must be the worst un-customer centric retail outlet I have ever dealt with. We have a trading account with CTM, but to use it with this store is like pulling teeth. No one ever knows how to do anything, almost like the blind leading the blind. System knowledge is shocking almost as bad as their client service. From walking into the store one already gets the hint of the above. They never receive one's order, their emails never work as they openly complain about this using it as an excuse for not being able to process one's order. Various times I come here to wait anything from 30 min to an hour. I have lost my temper at times leaving here with no tiles only to come back. When they see you it's like the first time they have met you even though I dealt with the very same person a day before. Today alone I stood here with not a single person able to make a decision on what or how to help me. Do yourselves a favor and see just how much money we as a company has spent with your organization over the years. But that in itself is irrelevant as a client should be treated equally irrespectively.