Visit to CTM Tokai branch Cape Town endless frustration

CTM Tokai branch in Cape Town does not even deserve one star. This is a branch that should be avoided. However, if you are the type of person that enjoys standing in a queue for 12 minutes with the item you want to buy in your hands, before being assisted, only to eventually be told they are our of stock after a further 3 minute search on the computer, then this branch is for you. Point out to the assistant there are still 6 of the exact same items on the shelf and he will tell you it was sold and the buyer is coming in later to collect them and they are too busy to move it to dispatch before then. But wait, ask to speak to the manager so you can wait another 5 minutes before he arrives. He doesn't even have to check his computer, he can tell you straight away a customer bought all of the stock and he is still in the store to select other items. Would you like to spend more time in a queue without getting a result, then phone head office customer service. Be prepared to wait a long time before your call gets taken. Then, it seems there is only one person on the customer care line because every time a new call comes in you get cut off, and she confirmed this. Then you get the standard apology for the inconvenience, next, confirmation of what the branch manager told you: "stock sold during the day only gets removed from the shelves at close of business in the afternoon". WHAT? And then the cherry on top, She will speak to the branch manager. That's not going to help, he is part of the problem. So I asked if the manager of the customer service department can please phone me back because that branch or the entire company needs a change in procedure. You guessed it, 2 days later and my call has not been returned.