Useless online support

Item: CTM
Rating: 2

I ordered products online and despite me specifying the correct company details and VAT number, the invoice is not made out to the company and with the wrong address. Further, there was an item they did not have in stock and I've been trying to get a refund ever since. After numerous emails and phone calls, I've still not received a response to get this resolved.

Helpful (0)

Replies (4)

CTM's replyOfficial

19 Jul 2022, 11:36

Good Day William,

Thank you for reaching out to CTM Customer Care,

We would like to apologize for the inconvenience caused to you . We will liaise with our Online store and contact you

CTM Customer Care

Best regards,

CTM's reply19 Jul 2022, 11:36

Official

Best regards,

CTM's replyOfficial

19 Jul 2022, 16:53

Good Day ,

I have liaised with our Online store and they confirmed that your complaint has been sorted out .

CTM Customer Care

Best regards,

CTM's reply19 Jul 2022, 16:53

Official

Good Day ,

I have liaised with our Online store and they confirmed that your complaint has been sorted out .

CTM Customer Care

Best regards,

's updateReviewer Update

20 Jul 2022, 14:58

Yes thanks, they sorted everything out yesterday and have been responding to emails since then.

's update20 Jul 2022, 14:58

Reviewer Update

Yes thanks, they sorted everything out yesterday and have been responding to emails since then.

CTM's replyOfficial

20 Jul 2022, 15:25

I am glad we were able to assist . Keep well

Best regards,

CTM's reply20 Jul 2022, 15:25

Official

I am glad we were able to assist . Keep well

Best regards,

Useless online support

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