1 reviews | Active since Feb 2016
Useless delivery service
On the 20th of May 2025 I bought tiles, cement and everything for a bathroom makeover which amounted my order to R30k. I strictly and repeatedly asked them to deliver on the 22nd since there was no space to store the materials on site. On the 21st of May I received a call from their driver telling me that they were 5 minutes from the delivery point where there was no one to receive the stock or space to put it. I had to have countless calls with the store to remind them of the requested date of delivery and the reasons why. The 22nd came and the team was waiting on site and no delivery arrived. I had to call again several times and be told lies that the delivery was on the way and eventually decided to use my bakkie to go and load materials which took me 2 loads. The frustration was beyond measure.
Yesterday I decided to go to CTM Carnival because I needed the same colour tiles to finish the project. I paid for my order and delivery which I was told would be done this morning since business was quiet. I just woke up and decided to make a follow-up call just after 8am remembering the bad experience I had with the Boksburg branch only to be assured that the delivery would come very soon since I was the 2nd on the list. My husband had to drive to the shop only to realize that our order had not been attended to. In the meantime we had a team on site, a family expecting work to start so it can be finished within the designated time frame and a whole day work schedule ruined.
Even after the truck left the shop with my husband, he arrived home a long time ago after taking a detour and we still await the delivery. By the way, the shop is just 10 minutes drive from the delivery point.
Bottom line, CTM's despatch and delivery sucks. You guys should invest more in those departments like you do in the in the sales department that give us that 'We deserve it' impression when we walk into the shops.
I will be claiming my losses from CTM, we work very hard for this money we spend in your stores.
Thank you for taking the time to share such a detailed account of your experience.On behalf of CTM, I would like to extend my sincerest apologies for the repeated inconvenience, frustration, and disruption caused by the handling of your orders. It is completely unacceptable that despite your clear instructions and the urgency of your project, your deliveries were mishandled on multiple occasions.We fully understand how important timely delivery is, especially when you have teams scheduled, tight timelines, and commitments to your clients and family. The repeated breakdowns in communication, the unfulfilled assurances, and the lack of accountability you encountered fall far short of the service standards we strive to uphold. Please be assured that your feedback has been escalated to our manaagers for urgent investigation and corrective action. We take this matter very seriously and are committed to ensuring this does not happen again.
We value your business, and it is deeply regrettable that we have let you down. Once again, I am truly sorry for the inconvenience and stress this has caused. Should you wish to discuss this matter further, please feel free to contact me directly at [***/3], and I will personally ensure your concerns are addressed promptly.
CTM Customer Care
Thank you for taking the time to share such a detailed account of your experience.On behalf of CTM, I would like to extend my sincerest apologies for the repeated inconvenience, frustration, and disruption caused by the handling of your orders. It is completely unacceptable that despite your clear instructions and the urgency of your project, your deliveries were mishandled on multiple occasions.We fully understand how important timely delivery is, especially when you have teams scheduled, tight timelines, and commitments to your clients and family. The repeated breakdowns in communication, the unfulfilled assurances, and the lack of accountability you encountered fall far short of the service standards we strive to uphold. Please be assured that your feedback has been escalated to our manaagers for urgent investigation and corrective action. We take this matter very seriously and are committed to ensuring this does not happen again.
We value your business, and it is deeply regrettable that we have let you down. Once again, I am truly sorry for the inconvenience and stress this has caused. Should you wish to discuss this matter further, please feel free to contact me directly at [***/3], and I will personally ensure your concerns are addressed promptly.
CTM Customer Care