SB
SONIA B
1 reviews | Active since Aug 2009
11 Aug 2023, 15:52
Unhappy client
I have never received so bad service at CTM Vereeniging. I went there 3 weeks ago and Janet told me if I want the corner bath with jets its available when I want to buy it. Thabo also assisted me and was very unhelpful. My bathroom renovations is now standing still for 3 weeks as I did not receive any feedback. Today when I went to the store I ask for a manager and Grace assisted me. She manage to get stock at Klerksdorp however I needed to pay more and also needs to pay delivery as I need the bath asap. Thank you Grace for your assistance but I am not happy at all with service receive from Janet and Thabo, they clearly did not bother to view if other branches has stock.
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Replies (2)
CTM's replyOfficial
18 Aug 2023, 12:20Hi Sonia ,
I would like to apologies for the service you received at our Vaal store. Based from our sales team your complaints has been resolved.
CTM Customer Care.
I would like to apologies for the service you received at our Vaal store. Based from our sales team your complaints has been resolved.
CTM Customer Care.
CTM's reply18 Aug 2023, 12:20
Official
Hi Sonia ,
I would like to apologies for the service you received at our Vaal store. Based from our sales team your complaints has been resolved.
CTM Customer Care.
I would like to apologies for the service you received at our Vaal store. Based from our sales team your complaints has been resolved.
CTM Customer Care.
SB
SONIA B's updateReviewer Update
18 Aug 2023, 12:32Good day, not sure if you read through my complaint. I am still unhappy with the fact that I paid more for the bath as well as transportation. My query is if sales queried the time when I wanted to purchase the bath, I could have paid the same price then. I am still unhappy and I personnally feel that this is not resolved to my satisfaction. Why could I not get the bath for the same price since it was neglecence from the store to never check on available stock and the fact that I needed to pay for the transport cost. I still still very unhappy and frustrated. Clearly someone did not do waht they were suppose to do and i had to suffer the loss.
SB
SONIA B's update18 Aug 2023, 12:32
Reviewer Update
Good day, not sure if you read through my complaint. I am still unhappy with the fact that I paid more for the bath as well as transportation. My query is if sales queried the time when I wanted to purchase the bath, I could have paid the same price then. I am still unhappy and I personnally feel that this is not resolved to my satisfaction. Why could I not get the bath for the same price since it was neglecence from the store to never check on available stock and the fact that I needed to pay for the transport cost. I still still very unhappy and frustrated. Clearly someone did not do waht they were suppose to do and i had to suffer the loss.