Unacceptable customer treatment in-store card application

I app**** for store card 2 weeks ago at ctm waterfall, all of my documents were sent. It's been weeks now we no feedback, everytime I call the ctm rcs, they tell me my Application is awaiting documents., when I call again I've been told the documents are received but they need to know when do I get paid. I had to do all the follow up, even though they need they information. The pay date is there on my pay slips. I called again, no one is calling me back. I called again to follow, they kept me on hold for 45min for. I'm going to my 3rd week with no proper feedback. This is unacceptable for people who are in business. I just need 50 000 to build my house.