Unacceptable and ******** Online Store Practice

On Saturday I ordered 20 boxes of tiles via CTM's online portal. It prompted to ask where it needs to be delivered with an option of at store collection. I opted to collect at the store with screenshots of the entire process. I continued to check out and pay my order.

Shortly after this I received a call from Motbeki to advise the Brackenfell branch did not have stock and thus I now need to pay for delivery. I advised according to the CPA this is not acceptable as I have screenshots of my checking out process and nowhere did it state that I am selecting to receive stock from that store only that I opt to pick it up there.

I requested a manager to contact me without any luck. This morning I again phoned ant spoke to Motbeki who again just advised there is no manager, Damian.

This leaves me with the question how is there never any managers in CTM and furthermore how can the customer be held responsible for a shop not having stock when I ordered from your online portal and only selected to utilize a delivery channel offered by CTM.

We buy all our renovation material through CTM and I must say I am very disappointing in this.