jJ
jacquelloyd J
1 reviews | Active since Apr 2017
20 Aug 2025, 12:32
Treat customers with a "we don't care" attitude and no quality control done. The customer is expected to do the quality control!!!
Bought floor and wall tiles from CTM in Bloemfontein for a project. When almost half the tiles of 100m2 floor and 188m2 of the wall had been laid, issues were picked up in the tile sizes. Majority of tiles were between 1 - 3mm out, which caused issues. When this was brought to the attention of CTM, they merely pointed to their disclaimer on the box which states once tiles have been laid, CTM bear no responsibility. So, as a contractor, I need to meausre every single tile in a box BEFORE laying it, so that I can pick up an issue and take it back to CTM. That is ridiculous. Who has the time for that. Their customer service is shocking and this is not the first time I have had issues with their tiles. This iwll be the last time I buy from CTM and I will be taking this matter further within CTM's complaint department.
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Replies (3)0
Replies (3)
CTM's replyOfficial
20 Aug 2025, 12:47Hi Jacquelloyd,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the experience you had with the floor and wall tiles purchased from our Bloemfontein store. We completely understand how frustrating it must have been to discover size variations once your project was already underway, and we sincerely regret the inconvenience this has caused you.
While our packaging does include a disclaimer regarding tile laying, we acknowledge that this does not lessen the impact you’ve experienced. Your concerns about the practicality of checking every single tile are valid, and we appreciate you raising this with us. We take feedback like yours very seriously, as it helps us identify areas where our service and processes need to improve.
Please be assured that your complaint will be escalated to our management and quality assurance teams for urgent review. Our intention is never to leave our customers feeling unsupported, and we would like the opportunity to work with you towards a resolution.
We are truly sorry for the inconvenience this may have caused you.
CTM Customer Care.
We are truly sorry for the inconvenience this may have caused you.
CTM Customer Care.
CTM's reply20 Aug 2025, 12:47
Official
Hi Jacquelloyd,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the experience you had with the floor and wall tiles purchased from our Bloemfontein store. We completely understand how frustrating it must have been to discover size variations once your project was already underway, and we sincerely regret the inconvenience this has caused you.
While our packaging does include a disclaimer regarding tile laying, we acknowledge that this does not lessen the impact you’ve experienced. Your concerns about the practicality of checking every single tile are valid, and we appreciate you raising this with us. We take feedback like yours very seriously, as it helps us identify areas where our service and processes need to improve.
Please be assured that your complaint will be escalated to our management and quality assurance teams for urgent review. Our intention is never to leave our customers feeling unsupported, and we would like the opportunity to work with you towards a resolution.
We are truly sorry for the inconvenience this may have caused you.
CTM Customer Care.
We are truly sorry for the inconvenience this may have caused you.
CTM Customer Care.
jJ
jacquelloyd J's updateReviewer Update
21 Aug 2025, 10:45Just to update my original review, it was actually Palesa Baleni from CTM projects Head Office that assisted me with the order of the tiles and whom I contacted to raise the issue with the size of the tiles.
I have since been contacted by the Bloemfontein branch who are doing everything they can to assist.
I have since been contacted by the Bloemfontein branch who are doing everything they can to assist.
jJ
jacquelloyd J's update21 Aug 2025, 10:45
Reviewer Update
Just to update my original review, it was actually Palesa Baleni from CTM projects Head Office that assisted me with the order of the tiles and whom I contacted to raise the issue with the size of the tiles.
I have since been contacted by the Bloemfontein branch who are doing everything they can to assist.
I have since been contacted by the Bloemfontein branch who are doing everything they can to assist.
CTM's replyOfficial
21 Aug 2025, 17:41 We’re so grateful for your updated feedback! It’s wonderful to hear that Palesa from our CTM Projects team was able to assist you, and that our Bloemfontein branch has stepped in to ensure you’re well taken care of. Thank you for giving us the opportunity to make things right — we truly value your support and look forward to continuing to serve you with excellence!
CTM Customer Care.
CTM Customer Care.
CTM's reply21 Aug 2025, 17:41
Official
We’re so grateful for your updated feedback! It’s wonderful to hear that Palesa from our CTM Projects team was able to assist you, and that our Bloemfontein branch has stepped in to ensure you’re well taken care of. Thank you for giving us the opportunity to make things right — we truly value your support and look forward to continuing to serve you with excellence!
CTM Customer Care.
CTM Customer Care.