This Company does not honor its commitments!

This Company does not honor its commitments! I had a representative from CTM Installation come and quote to tile a bathroom on Thursday 2024-11-29 we accepted his verbal quote and agreed they would start on the following Tuesday. I received a written quote on Friday and paid the full amount on the following Monday. Based on their commitment to start on the Tuesday, we removed our only bath and only shower on the Sunday. This would ensure they had unhindered access for the tiling. At 17h00 on Monday the 2nd we received a WhatsApp message to say they would only start on Monday the 9th. When I contacted them and explained the situation would leave us with no washing facilities for 2 weeks we were told sorry for you we can't help that you will have to wait.